Shipping Terms & Conditions
All orders are processed & dispatched within two business days, if possible. All non-custom products are shipped within 2-7 business days (excluding weekends) from the date of receipt of your order. If payment is paid by cheque, we will shipped out once the cheque is clearance.
Please allow 2-7 days from the order day for delivery of your order.
Any item ordered which is out of stock, but which we expect to be back in stock, will be billed upon receipt of order. Your order will then be processed & given high priority status.
Acceptance of Order Policy
Receipt of an electronic order and/or issuance of an order number does not constitute the acceptance of an order by Diginex Technology.
All orders received are subject to verification of customer information prior to acceptance of order. We reserve the right to do or not to do business with any individual or entity.
Please make sure you have completed and correct shipping address information, including your business name, mailing address and contact number. We ask that you check all your order details and shipping information before submitting your final order. Any items left at the door of a business or residence is the responsibility of the customer to ensure receipt.
If your shipping information is incorrect,you will be charged an additional fee for re-delivery for address correction. This fee will be a minimum of RM20.00.
Changes to the shipping address after the order has been processed may occured additional handling and additional delay in delivery. We are not responsible for any extra charges or delays as a result of changes made by the customer.
Products returned are subject to a restocking fee of 25%.
Returns are accepted for most items for a refund of the item's price less applicable restock fees :
- Product must be returned within 20 days of purchase.
- Product must be unopened, unused and in factory sealed packaging. All items and documentation included in a product must be included in the return.
- Software can not be returned for any reason. Double check your requirements prior to purchase or contact us at 603-3344 6467.
- Open media such as cards, ribbons and cleaning kits can not be returned.
- Custom items, including HID cards,Epoxy sticker,Pre-printed lanyard,Soft badge holder and Label, can not be returned for any reason.
- All returned items must include an RMA number or product received will not be refunded.
Customers are responsible for all shipping costs incurred in the return of any items. Shipping fees are not refundable for any items returned.
Returned Cheque Policy
Invoices are immediately due and payable for any check that is returned and unable to be deposited into Diginex Technology's account. Fees are incurred internally from banking institutions for bounced cheque. For this reason, an additional charge of RM30.00 will be charged to any account incurring a returned cheque.
If you receive a defective, or damaged product, contact your sales representative for assistance with replacement.
Return Procedures :
- Contact your sales representative within 20 days of product receipt for an RMA number. Returned product must be received at Diginex Technology within 10 days of an RMA. A duplicate RMA number can not be provided.
- Return packaging must include a RMA number clearly provided on a seperate piece of letterhead enclosed with your return product. No markings are to be made on any original packaging.
- Please choose a reliable shipping carrier such as Nationwide, Citylink or Skynet, that provides insurance and tracking information for your product. We can not be responsible for product that does not arrive at Diginex Technology or product that is damaged in transit.
- All original packaging, including instructions, CDs, cables, power supplies, cords and etc., must be returned undamaged. Product must be received as new , unused and in factory sealed packaging.
- After received and inspection by our returns, appropriate credit will be provided normally in the method original payment was received.